FAQ

Q: How do I register? 

A: If you are interested in attending the 2018 conference, please click here to register.

A2: For group discounts please contact Sana at Sana@maddoxevents.com

Q: What will you send me once I have registered?

A: You will receive an email confirmation, the app to pre-register for sessions will be e-mailed 4 weeks out of the event. Your badge will be printed onsite, please print and bring your email confirmation.

Q: Where can I get the conference programme information?

A: The show has many conference streams on both days. The 2018 conference programme is available here.

Q: Will the presentations be available to view after the show?

A: Recording of the sessions will only be available if you are a Gold ticket holder. If you are not a Gold ticket holder please contact Sana at sana@maddoxevents.com to purchase the on demand recordings of the presentations.

** Please note the workshops are NOT recorded.

Q: Where can I get a list of exhibiting companies?

A: A full list of the 2018 sponsors & exhibitors is available on this website, click here to view now.

Q: Can I book hotel accommodation through you? 

A: Yes, we will have special rates for hotels through our agency Event Express – please follow this link:

Admissions Policy:

Q: Can I bring my children? 

A: No, there is strictly no admittance to minors or anyone under-18, as we are not covered by insurance. Please make alternative childcare arrange, there are no creche facilities at the ExCeL.

Q: Are students allowed access? 

A: Yes.

Q: What is the schedule for the day of the event?

A: Please refer to the agenda here.

Q: I work for a charity/ non-profit organisation, can I receive a discount on my ticket?

A: Please contact Sana at sana@maddoxevents.com

Q: I can no longer attend the event, can I receive a refund?

A: A refund is applicable if you cancel within 30 days prior to the event.

Q: Can I sign up to workshops?

A: You will be able to sign up to workshops via the app – please ensure that you are receiving all event updates via email. If you are NOT please contact Sana at sana@maddoxevents.com 

Q: I am no longer available to attend the event, can I transfer my ticket to someone else?

A: Please contact Sana at sana@maddoxevents.com 

Q: Is there a dress code?

A: There is no specific dress code. We encourage attendees to wear whatever they find most comfortable, although most people joining us tend to opt for the smart casual approach.

Q: Will food be provided?

A: Light refreshments throughout the day including tea and coffee will be provided. If you wish to purchase lunch, there will be a number of food outlets available in the exhibition area and in the Boulevard.

Q: Is there disabled access?

A: Yes there is disabled access throughout the area – please contact Sana at sana@maddoxevents.com for further information.

Q: Is there a prayer room?

A: The prayer room can be accessed through the grey door next to the S9 entrance on the boulevard.

Q: Where are the baby changing facilities?

A: There are baby changing facilities on level 0 in both the male and female toilets in the boulevard. In the ICC area (The east end of the venue) the red blocks between S9/S10, N10/N11, the Prince Regent DLR east corridor and East Level 0, the baby change facilities are in the disabled toilets.

The family room can be found by S9. Inside has two changing mats, chairs for breastfeeding, a microwave to heat up baby food and a bottle warmer. It also contains a sink and toilet.

Q: Do you have a family room?

A: The family room can be found by S9. Inside has two changing mats, chairs for breastfeeding, a microwave to heat up baby food and a bottle warmer. It also contains a sink and toilet.