Jen is the Chief People and Transformation Officer for Natwest Group and a member of the Group Executive Committee. In this role, Jen is responsible for the people strategy and transformation plan, as well as customer journeys, investment, property and supply chain services. Jen is passionate about inclusion and is the Executive Sponsor for 'Rainbow', the Group's LGBTQ+ employee led network, and for Wellbeing groupwide.
Prior to joining NatWest Group, Jen spent 15 years at Lloyds Banking Group. Appointed to the Group Executive Committee in 2017, she was Group Director, People and Productivity responsible for HR, efficiency, sourcing, supply chain management and property. Prior to that, she was the Group Organisation Design and Cost Management Director, Group Customer Services Director and MD, Business Banking serving over a million small business customers. She has extensive experience running large scale business, customer and operational teams as well as leading significant transformational change. Before working in financial services, Jen worked in both the engineering and airline sectors.
Jen has significant Board and Committee chair experience. She has served on both private and public sector boards, including the NHS and charitable organisations. She sat on the Board of Lloyds Bank Corporate Markets. She is currently a non-executive director on the board of Morgan Sindall Plc, a fast growing FTSE250 construction, housing, infrastructure, and regeneration business. She is also a non-executive director of City University, University of London, where she chairs their Remuneration Committee and is a Board member of the Financial Services Skills Commission driving the future skills agenda for the Banking sector.
Jen graduated from Oxford University and is mother to three children residing in Sevenoaks and London.
Fun Fact: Jen speaks 6 languages – however she modestly claims 'not all of them very well.'
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