Foundations For Conversational AI at Scale

Join this webinar to learn about some challenges and learnings from a four-year AI journey, and how Versus Arthritis have turned these into opportunities to deliver more value for their consumers. Through implementing various enterprise-level platforms and technology services, they’re scaling up their innovative products and developing more AI skills. They’ll share how they’ve demonstrated value and return on investment for the charity, and crucially the impact conversational AI is having for people with arthritis.

From launching a COVID-19 virtual assistant in 14 days, to migrating AVA onto a scalable, enterprise bot CMS, to working with other charities to develop conversational AI for new audiences.

Webinar Outline:

  • Discover how to manage DevOps process to keep moving ahead with a small team while maximising impact for audiences
  • Learn about some of challenges and learnings from a four-year AI journey
  • Understand how to scale up products and develop AI skills

Who is this Webinar perfect for:

Anyone interested in starting or scaling their conversational AI offering; customer-facing teams looking to innovate through digital; healthcare professionals interested in supporting patients in new ways; business leaders that support people with MSK conditions.

Date: Wednesday 8 July

Time: 13:30 – 14:30 BST

Presented By

Danni Coxon-Smith

Senior Digital Content Editor @ Versus Arthritis

Danni Coxon-Smith is the Senior Digital Content Editor at Versus Arthritis. She has worked on the founding project of their AI programme, the AVA chatbot, since its inception, and leads IBM and subject matter experts to design, analyse and improve conversation while focusing on supporting people with arthritis


Areas of Expertise: Conversational design, chatbot strategy

Ellen Ward

Delivery Manager, AI & Virtual Assistant @ Versus Arthritis

Ellen started exploring chatbots and artificial intelligence three years ago, using IBM Watson. Since, she has worked with specialists to build out orchestration layers for multi-channel and multi-input chatbots with business logic, built up a hugely successful customer service chatbot with the Institute of Chartered Accountants, and is now working with Versus Arthritis to evolve their AI programme and strategy.

Twitter: @EllenWardAI


Areas of Expertise: AI strategy, technical delivery, Agile, user centred design